Effective Date: July 1, 2026

1. Introduction and Acceptance of Terms

Welcome to DL Coatings LLC ("DL Coatings," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at www.dlcoatingsaz.com (the "Website"), our commercial and residential painting services, drywall services, specialty coatings, consultation services, educational materials, appointment booking systems, forms, SMS communications, AI-powered tools, and any other products or services we offer (collectively, the "Services").

By accessing or using the Website or Services, booking an appointment, submitting contact information through forms, opting into SMS communications, subscribing to newsletters, engaging with our AI tools, or purchasing services from DL Coatings LLC, you (the "User," "Customer," or "you") agree to comply with and be bound by these Terms and by our Privacy Policy (incorporated herein by reference). If you do not agree to these Terms, please do not use our Website or Services.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or any entity you represent. If you are accessing the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Any user who voluntarily signs up for information (free downloads, newsletters, consultations, estimates, etc.) or who purchases products, programs, or services through the Website is agreeing to both the terms of this Agreement and any accompanying Terms of Purchase where applicable with respect to such product, program, or service.

IMPORTANT NOTICE: THESE TERMS CONTAIN A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER IN SECTION 20, REQUIRING ANY DISPUTE BETWEEN YOU AND US, SUBJECT TO LIMITED EXCEPTIONS, TO BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION AND REQUIRING YOU TO FOREGO JURY TRIALS, CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTIONS OR PROCEEDINGS, AND ALL OTHER TYPES OF COURT PROCEEDINGS OF ANY KIND. UNLESS YOU OPT OUT FOLLOWING THE OPT-OUT PROCEDURES IN SECTION 20 BELOW, YOU WILL BE BOUND BY THIS ARBITRATION AGREEMENT. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND EXPRESSLY AGREE TO THE MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

2. User Categories

Visitors: Visitors are those who visit the Website but do not register with us or provide personal information. No login or personal data is required of our Visitors. Visitors can view all publicly available content on the Website and contact us by email or phone.

Members/Registered Users: Members are users who register to access exclusive content, newsletters, appointment booking, or another member-only features through our Website. Members can contact us by email or phone and, upon registration for our products, programs, and/or services, may gain access to exclusive content hosted as part of the Website.

Customers: Customers are users who have contracted with DL Coatings LLC for commercial or residential painting services, drywall services, specialty coatings, or other professional services as outlined in a written estimate, proposal, or service agreement.

DL Coatings LLC is under no obligation to accept any individual as a Registered User or Customer and may accept or reject any registration or service request in its sole and complete discretion. In addition, DL Coatings LLC may deactivate any account at any time, including, without limitation, if it determines that a user has violated these Terms of Service.

3. Services Description

DL Coatings LLC provides professional commercial and residential painting services, drywall installation and repair, specialty and protective coatings, consultation services, educational content, and related support services. Our Services may include:

Commercial Painting Services: Interior and exterior painting for offices, warehouses, data centers, multi-family complexes, retail spaces, schools, government facilities, and other commercial properties. Services include surface preparation, coating application, project management, safety compliance (OSHA-compliant work practices), dust control, and cleanup.

Residential Painting Services: Primarily exterior residential painting, including surface preparation, color consultation, paint application, and cleanup. Interior painting services may be available upon request.

Specialty & Protective Coatings: Advanced coating systems including epoxy flooring, anti-static (ESD) coatings, moisture-control coatings, dry-erase and chalkboard finishes, paint-on-screen surfaces, pipe and infrastructure painting, and other specialized finishes engineered for performance, durability, and controlled-environment needs.

Data Center Painting & Safety Services: Mission-critical painting services for data centers, server farms, and sensitive facilities, including strict containment protocols, Foreign Object Debris (FOD) elimination, Electrostatic Discharge (ESD) control, cleanroom-level air quality maintenance, and compliance with Uptime Institute Tier standards and ANSI/TIA-942 guidelines.

Drywall Services: Installation, repair, texturing (knockdown, orange peel, smooth finishes), and finishing of drywall for both commercial and residential projects.

Consultation and Estimates: Free on-site assessments, detailed project scoping, transparent proposals, color consultation, and project planning services.

Educational Content and Resources: Blog posts, video content, safety documentation, maintenance guides, and other informational materials provided for educational purposes only. These materials are not professional advice for specific situations; you should consult qualified professionals for individual decisions.

Appointment Booking and Communication Tools: Online appointment scheduling, intake forms, contact forms, SMS messaging, email communications, QR code access, AI-powered chatbots for lead qualification and customer service, and other digital engagement tools.

We may update, modify, expand, or discontinue the Services or any portion thereof at any time without prior notice. Certain new features, products, or services may be subject to additional terms and conditions, which will be communicated to you at the time of availability.

4. User Obligations and Responsibilities

By using our Services, you agree to:

Provide Accurate Information: You will provide true, current, complete, and accurate contact information, property details, payment information, and any other information requested during registration, estimate requests, appointment booking, or service contracting. You agree to promptly update this information to maintain its accuracy.

Protect Credentials: If you create an account or login credentials, you are responsible for maintaining the confidentiality of your account ID, username, password, and any other authentication credentials. You are fully responsible for all activities conducted under your account, whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Customer Site Preparation: To ensure a smooth and safe project, customers are required to provide property access during scheduled work hours and prepare the site accordingly. This includes:

- Moving all furniture, personal belongings, valuables, and fragile items from work areas unless otherwise agreed in writing

- Removing or covering items that could be damaged by paint, dust, or debris

- Providing access to water, electricity, proper ventilation, and any utilities necessary for the work

- For safety purposes, keeping all children and pets secured away from the work area for the duration of the project

- Notifying us of any known hazards, structural issues, pre-existing damage, or site conditions that may affect the work

Legal and Lawful Use: You will use the Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations, including but not limited to intellectual property laws, privacy laws, consumer protection laws, and export control laws. You will not use the Services to violate any law or regulation or to infringe the rights of any third party.

Prohibited Conduct: You agree not to engage in any of the following prohibited activities:

- Harassing, threatening, abusing, or causing distress or harm to other users, our employees, contractors, or any third parties

- Transmitting obscene, offensive, defamatory, libelous, abusive, threatening, or otherwise objectionable material (as determined by us in our sole discretion)

- Disrupting the normal operation, security, or functionality of the Website or Services

- Uploading, posting, or transmitting any material that violates any law, infringes on the rights of any third party, or contains malware, viruses, or harmful code

- Attempting to gain unauthorized access to our systems, networks, accounts, or data, or to interfere with any other user's access or enjoyment of the Services

- Using the Services for any fraudulent, illegal, or unauthorized purpose

- Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity

- Collecting or harvesting any personally identifiable information from the Website or Services without express written consent

Respect for Intellectual Property: You will not infringe upon or violate the intellectual property rights, privacy rights, contractual rights, or any other rights of DL Coatings LLC or any third party. You grant us a license to host, display, and use any content you submit to us in connection with the Services as described in Section 7 (User-Generated Content).

Use of AI and Automated Tools: You acknowledge that we may use artificial intelligence (AI) and automation to assist with customer service inquiries, lead qualification, appointment scheduling, diagnostics, recommendations, and other functions. You agree to interact with these tools in good faith and not to attempt to manipulate, abuse, or reverse-engineer them.

5. Use and Protection of User ID and Password

For certain areas of the Website or Services, we may assign or allow you to create a user ID, username, and password. Each user who uses such assigned or created credentials shall be deemed to be authorized by you to access and use the Website and Services, and we shall have no obligation to investigate the authorization or source of any such access or use.

You acknowledge and agree that as between you and DL Coatings LLC, you will be solely responsible for all access to and use of the Website and Services by anyone using the credentials assigned to or created by you, whether or not such access or use is actually authorized by you. This includes all communications, transactions, and obligations (including financial obligations for purchases or service contracts) that may result from such access or use.

You are solely responsible for protecting the security and confidentiality of your user ID, username, and password. You shall immediately notify us of any unauthorized use of your credentials or any other breach or threatened breach of the Website's or Services' security of which you become aware. You will be responsible for any activity conducted under your assigned or created credentials until you notify us of unauthorized use and we have had a reasonable opportunity to act on that notice.

6. Prohibited Activities

In addition to the prohibitions outlined in Section 4, you expressly agree not to:

Reverse Engineer or Hack: Copy, decompile, reverse engineer, disassemble, or attempt to derive the source code of the Website, Services, or any software, tools, or proprietary systems we use. You agree not to attempt to gain unauthorized access to any of our systems, networks, servers, databases, or data through hacking, password mining, or any other means.

Interfere with the Services: Use viruses, bots, worms, Trojan horses, scraping tools, automated scripts, denial-of-service attacks, or any other techniques or technologies to disrupt, undermine, impair, or interfere with the operation, security, or performance of the Website or Services.

Misuse Communication Tools: Use our contact forms, SMS systems, email communications, or AI chatbots to send spam, unsolicited commercial messages, or harassing communications. You agree not to use our communication tools for any purpose other than legitimate business inquiries or communications related to our Services.

Remove Proprietary Notices: Remove, obscure, alter, or deface any copyright, trademark, service mark, patent notice, logo, or other proprietary rights notices from our Website, Services, content, or materials.

Send Harmful Content: Post, upload, transmit, or otherwise make available any content that is illegal, obscene, defamatory, libelous, abusive, threatening, promotes violence or illegal activities, violates any law, or is otherwise objectionable as determined by us in our sole discretion. We reserve the right (but not the obligation) to remove, edit, or refuse to post such content.

Create Derivative Works: Create any derivative works based on the Website, Services, or our proprietary content without our prior written consent.

7. User-Generated Content and Submissions

You may post reviews, comments, photographs, testimonials, project feedback, suggestions, ideas, questions, or other information and content through the Website or Services (such as through contact forms, social media interactions, review platforms, or direct communications). All such content, information, and materials that you post, send, or submit to us (collectively, "User-Generated Content") must comply with the following requirements:

Prohibited Content: User-Generated Content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable. User-Generated Content must not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false email address, imperson